Privacy Policy

Last updated: 10 August 2025

Heat That Pool (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit heatthatpool.com.au.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Personal details – such as your name, phone number, email address, and postal address.
Business information – where you enquire on behalf of a company.
Technical information – such as your IP address, browser type, operating system, and website usage data via cookies and analytics tools.
Transaction information – relating to any products or services you purchase from us.

2. How We Collect Your Information

We collect personal information in several ways, including:

When you submit a contact form on our website.
When you call, email, or communicate with us directly.
When you sign up for newsletters, promotions, or offers.
Through the use of cookies, Google Analytics, and other tracking technologies.

3. How We Use Your Information

We may use your information to:

Respond to your enquiries and provide customer support.
Process orders, quotes, and service requests.
Send updates, promotions, and marketing communications (you may opt out at any time).
Improve our website, services, and customer experience.
Comply with legal obligations.

4. Disclosure of Your Information

We may share your personal information with:

Service providers and contractors who assist us in operating our business.
Payment processors (for online transactions).
Marketing and analytics providers.
Regulatory bodies or law enforcement if required by law.

We do not sell or rent your personal information to third parties.

5. Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience. You can disable cookies in your browser settings, but some parts of the site may not function properly.

6. Data Storage & Security

We store your personal information securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

8. Access & Correction

You have the right to access and request correction of the personal information we hold about you. Please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact:

Heat That Pool
📍 6/14 Burns Rd, Heathcote NSW 2233
📞 0424 803 929
📧 service[at]heatthatpool.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Last updated” date.

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